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KCI Hospitality LLC Privacy Policy (Updated)
Effective Date: 09/15/2020
At KCI Hospitality LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how KCI Hospitality LLC ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our catering services or interact with our website, mobile app, and other digital platforms. By accessing or using any of our services, you agree to the practices described in this policy.
1. Information Collection
1.1 Personal Information: We may collect personal information from you when you engage with our catering services or interact with us online. This may include but is not limited to your name, contact information (address, email address, and phone number), payment details, dietary preferences, and event-related details.
1.2 Usage Information: As you navigate and interact with our digital platforms, we may collect non-personal information about your device, browsing activities, and interactions with our website or app. This data is used to improve our services and enhance user experience.
1.3 Cookies and Similar Technologies: We use cookies and similar technologies to gather information about your preferences and enhance your user experience. You have the option to manage your cookie preferences through your browser settings.
2. Use of Information
2.1 Service Delivery: We use the information you provide to fulfill your catering requests and deliver our services effectively. This includes processing your orders, contacting you regarding event details, and ensuring dietary requirements are met.
2.2 Communication: We may use your contact information to send you important updates, confirmations, and notifications related to your catering orders and events.
2.3 Marketing: With your consent, we may use your information to send you promotional materials, special offers, or newsletters. You have the right to opt-out of such communications at any time.
2.4 Internal Operations: We may use the information to improve our services, analyze user trends, and enhance the overall customer experience.
2.5 Legal Compliance: In some cases, we may be required to use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
3. SMS Messaging
By participating in our SMS messaging service, you agree to receive text messages from KCI Hospitality LLC for the purposes of providing fast solutions and updates related to our catering services. Message frequency varies. Message and data rates may apply.
We respect your privacy, and no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
To receive help or assistance, text HELP to 214-551-4783. To opt-out of receiving further text messages, reply STOP to the same number. Carriers are not liable for any delays or undelivered messages. Message and data rates may apply.
4. Data Security
We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Your Choices
5.1 Opt-out: If you no longer wish to receive marketing communications from KCI Hospitality LLC, you can opt-out by following the instructions in our emails or by contacting us directly.
5.2 Access and Update: You have the right to access, update, correct, or delete your personal information held by KCI Hospitality LLC. To do so, please contact us using the information provided in the "Contact Us" section below.
6. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe we have unintentionally collected information about a child, please contact us so we can promptly remove it.
7. Changes to the Privacy Policy
KCI Hospitality LLC may update this Privacy Policy from time to time to reflect changes in our information practices. We will notify you of any significant changes by posting the revised policy on our website or app and updating the "Effective Date" at the top of this page.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
KCI Hospitality LLC
Address: 4131 N. Central Expy #900, Dallas, TX 75204
Email: admin@kcihospitality.com
Phone: 214-551-4783
By using our catering services or interacting with our digital platforms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
KCI Hospitality LLC Terms and Conditions
Effective Date: 09/15/2020
Please read these Terms and Conditions ("Terms") carefully before using KCI Hospitality LLC's catering services or interacting with our website, mobile app, or other digital platforms. By accessing or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
1. Service Agreement
1.1 Catering Services: KCI Hospitality LLC provides catering services for various events and occasions. By placing an order with us, you agree to the terms outlined in your catering contract or agreement, including the event details, menu, pricing, and any additional services requested.
1.2 Menu Customization: While we strive to accommodate your dietary preferences and requirements, please notify us of any specific allergies, restrictions, or preferences in advance. We will do our best to meet your needs but cannot guarantee the complete absence of allergens.
1.3 Payment: Payment terms will be specified in your catering agreement. A deposit may be required to secure your booking, with the remaining balance due by the date specified in the agreement.
1.4 Changes and Cancellations: Any changes to your catering order or event details must be communicated to us as early as possible. Cancellation policies will be outlined in your agreement, and charges may apply for cancellations made after a certain date.
1.5 Service Staff: If you request service staff for your event, they will be provided by KCI Hospitality LLC and will be subject to additional terms and fees.
2. Intellectual Property
2.1 Website and Content: All content on our website, mobile app, and other digital platforms, including text, graphics, logos, images, and software, is the property of KCI Hospitality LLC and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or modify any content without our explicit written permission.
2.2 Trademarks: "KCI Hospitality LLC" and our logo are trademarks owned by us. Any unauthorized use of these trademarks is strictly prohibited.
3. Privacy
Your privacy is important to us. Please review our Privacy Policy [Include a link to the Privacy Policy] to understand how we collect, use, disclose, and safeguard your personal information.
4. Limitation of Liability
4.1 Event Liability: While we strive to provide high-quality catering services, KCI Hospitality LLC will not be held liable for any damages, losses, or claims arising from events beyond our control, such as accidents, weather conditions, or other unforeseen circumstances.
4.2 Indemnification: By using our services, you agree to indemnify and hold KCI Hospitality LLC and its affiliates, employees, agents, and representatives harmless from any claims, liabilities, damages, expenses, or losses arising from your use of our services or any breach of these Terms.
5. Governing Law and Dispute Resolution
These Terms and any disputes arising out of or relating to these Terms or our services will be governed by and construed in accordance with the laws of the state of Texas, without regard to its conflicts of law principles.
6. Amendments
KCI Hospitality LLC reserves the right to modify, amend, or update these Terms at any time. Any changes to these Terms will be effective immediately upon posting on our website or app. Your continued use of our services after the posting of any changes constitutes your acceptance of the revised Terms.
7. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall not be affected and shall continue in full force and effect.
8. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
KCI Hospitality LLC
Address: 4131 N. Central Expy #900, Dallas, TX 75204
Email: admin@kcihospitality.com
Phone: 214-551-4783
By using our catering services or interacting with our digital platforms, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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